Most of the flight, bus, and train tickets, as well as service fees charged for booking the same, are non-refundable after 24 hours of booking. In the case of hotel bookings, the amount paid is non-refundable under any circumstance. However, the service fees charged for making hotel bookings may be refundable.
All cancellations pertaining to flight, bus, train tickets, and hotel bookings must be done over the phone only. We will only accept refund requests if the following conditions are met:
1. If you have placed a request for cancellation and refund with us, provided that the fare rules of the respective supplier (airline, bus operator, train operator, or hotel) allow for cancellations and refunds.
2. If you are not a "no show." A "no show" refers to a situation where a passenger is not present at the time of boarding or check-in and provides no prior information regarding the same to us. In most scenarios, a "no show" booking is ineligible for any waiver from the supplier with regard to refund processing.
3. If we are able to secure waivers from suppliers for processing the requested cancellation and refund.
We are unable to provide a specific time frame for processing requested refunds, as this depends on the supplier's policies and procedures. All refund requests follow a stringent sequential process. Once a cancellation request is placed with our customer service agent, you will receive an email notification confirming receipt of your request. This notification includes a tracking number but does not guarantee a refund; it serves only as an acknowledgment. Upon receiving your cancellation and refund request, we will contact the relevant suppliers—airlines, bus operators, train operators, hotels, or car rental companies—to request a waiver, if applicable, based on their refund policies. The supplier’s decision is final, and we will notify you of the outcome.
**Flight Refund Policy Specifics**: For flight bookings, refunds are subject to the airline’s fare rules and cancellation policies. Some airline tickets may be partially refundable, subject to penalties or restrictions, while others (e.g., non-refundable tickets) may only allow refunds of certain taxes or fees, if permitted by the airline. Changes or cancellations to flight bookings may incur additional airline-imposed fees, which will be communicated at the time of the request. If a flight refund is approved, the processing time may vary depending on the airline’s policies, typically ranging from 7-20 business days for credit card refunds or longer for other payment methods.
Our service fees related to the original reservation or booking (flights, bus, train, or hotel) are non-refundable. Please note that we are entirely dependent on the suppliers’ decisions for processing requested refunds. Refunds are only possible if the supplier’s rules permit them. Once a refund is approved by the supplier, it may take approximately 60-90 days from the receipt of your request to the credit appearing on your statement. In addition to any penalties imposed by airlines, train operators, bus operators, or other suppliers, AirFeeServices.com will charge a post-ticketing service fee, as applicable, on a per-passenger, per-ticket basis. These refund fees apply only if a refund is authorized by the supplier or a waiver is received. If the requested refund is not processed by the supplier, we will refund the post-ticketing service fees charged by us. However, this does not apply to our booking fees for the original travel reservation or booking.